FAQ
Q: When can I come to see the venue?
A: Our office hours are Monday – Friday: 9:00 AM – 5:00 PM, with our last appointment time being at 4:00 PM.
Q: Is there an availability calendar online?
A: There is not an availability calendar on the website. We can be contacted via email or phone and would be happy to check available dates for you.
Q: Will the date I inquired about to be held for me?
A: We only hold dates when requested to do so. A date can only be held for a total of 5 consecutive days. If we receive interest in the date during these 5 days, we will notify you and provide a 24-hour period in which you may drop the hold or move forward with booking.
Q: How do I book a date?
A: In order to book a date, we require a deposit (50% of the rental fee) and a signed contract.
Q: Is my deposit refundable?
A: Deposits are non-refundable.
Q: What is included within the rental fee? Do you have chairs, tables, or linens?
A: This information can be found on the Features and Amenities page located on this website; there you will find a list of the included inventory.
Q: Do you provide any linens for the tables?
A: We do not provide, accept, or place linens.
Q: Can I bring in outside catering or bar services?
A: All catering and bar services are provided exclusively by the Creek Club at I'ON.
Q: Is there a food & beverage minimum?
A: There is a food and beverage minimum associated with each date. Minimums begin at $4,000 and vary according to the day of the week and the month.
Q: Is the 20% service charge a gratuity? Does the service charge apply towards the food and beverage minimum?
A: The service charge is not a gratuity. The service charge is for procuring, training, scheduling, managing, event staff insurance, and event liability insurance; as well as the use of furniture, glassware, plates, silverware, and service ware. The service charge does not apply toward the minimum.
Q: Do you have a coordinator?
A: We do not provide coordination prior to or the day of your event. Office staff is available Monday–Friday, 9 a.m.–5 p.m. to answer any questions pertaining to the venue and catering.
Q: Will you be here on the day of my event?
A: There will be a banquet captain as well as banquet staff who will arrive approximately three hours prior to your event for catering preparation.
Q: Can I bring my things in the day before my event?
A: We cannot allow anything to be brought in before 9:00 a.m. the day of your event.
Q: Does the venue have a bridal suite?
A: We do not have a bridal suite, but we do have a bridal holding room. The holding room is simply a place for dressing, touch-ups, and personal items.
Q: Is there a restroom on-site?
A: Yes, we have a separate men’s and women’s restroom, both of which are handicap accessible.
Q: Is your venue handicap accessible?
A: Yes, our venue is handicap accessible.
Q: Can we have a rehearsal at the venue the day before our event?
A: Yes; if there is an event the day prior to your event, we require that your rehearsal take place in the morning and conclude no later than noon. If there is not an event the day before, which will not be known until one month before your event, then the rehearsal may take place at any time.
Q: May we bring in any vendors of our choice?
A: Any insured vendors may be contracted for any aspect of events with the exception of catering and bar services. We do provide a preferred vendor list for your convenience.
Q: May we bring in a band?
A: Bands are certainly allowed; however, we do not provide any extra space or accommodations for them. If you choose to feed any vendors, we do provide vendor meals as an additional add-on to your catering.
Q: Can I bus my guests into the venue?
A: We do allow any 30-passenger or less shuttles, trolleys, or vans.
Q: Can I transition the ceremony space to the reception space following the ceremony?
A: You may certainly flip the ceremony space, but our staff is unable to direct or execute the transition. The renter is fully responsible for the moving of materials and the transition of the space.
Q: What are the rules for ceremony music?
A: Ceremony music is allowed. It is typically soft, low background music. We do not, however, provide any type of amplification for the music or officiant.
Q: When can I come to see the venue?
A: Our office hours are Monday – Friday: 9:00 AM – 5:00 PM, with our last appointment time being at 4:00 PM.
Q: Is there an availability calendar online?
A: There is not an availability calendar on the website. We can be contacted via email or phone and would be happy to check available dates for you.
Q: Will the date I inquired about to be held for me?
A: We only hold dates when requested to do so. A date can only be held for a total of 5 consecutive days. If we receive interest in the date during these 5 days, we will notify you and provide a 24-hour period in which you may drop the hold or move forward with booking.
Q: How do I book a date?
A: In order to book a date, we require a deposit (50% of the rental fee) and a signed contract.
Q: Is my deposit refundable?
A: Deposits are non-refundable.
Q: What is included within the rental fee? Do you have chairs, tables, or linens?
A: This information can be found on the Features and Amenities page located on this website; there you will find a list of the included inventory.
Q: Do you provide any linens for the tables?
A: We do not provide, accept, or place linens.
Q: Can I bring in outside catering or bar services?
A: All catering and bar services are provided exclusively by the Creek Club at I'ON.
Q: Is there a food & beverage minimum?
A: There is a food and beverage minimum associated with each date. Minimums begin at $4,000 and vary according to the day of the week and the month.
Q: Is the 20% service charge a gratuity? Does the service charge apply towards the food and beverage minimum?
A: The service charge is not a gratuity. The service charge is for procuring, training, scheduling, managing, event staff insurance, and event liability insurance; as well as the use of furniture, glassware, plates, silverware, and service ware. The service charge does not apply toward the minimum.
Q: Do you have a coordinator?
A: We do not provide coordination prior to or the day of your event. Office staff is available Monday–Friday, 9 a.m.–5 p.m. to answer any questions pertaining to the venue and catering.
Q: Will you be here on the day of my event?
A: There will be a banquet captain as well as banquet staff who will arrive approximately three hours prior to your event for catering preparation.
Q: Can I bring my things in the day before my event?
A: We cannot allow anything to be brought in before 9:00 a.m. the day of your event.
Q: Does the venue have a bridal suite?
A: We do not have a bridal suite, but we do have a bridal holding room. The holding room is simply a place for dressing, touch-ups, and personal items.
Q: Is there a restroom on-site?
A: Yes, we have a separate men’s and women’s restroom, both of which are handicap accessible.
Q: Is your venue handicap accessible?
A: Yes, our venue is handicap accessible.
Q: Can we have a rehearsal at the venue the day before our event?
A: Yes; if there is an event the day prior to your event, we require that your rehearsal take place in the morning and conclude no later than noon. If there is not an event the day before, which will not be known until one month before your event, then the rehearsal may take place at any time.
Q: May we bring in any vendors of our choice?
A: Any insured vendors may be contracted for any aspect of events with the exception of catering and bar services. We do provide a preferred vendor list for your convenience.
Q: May we bring in a band?
A: Bands are certainly allowed; however, we do not provide any extra space or accommodations for them. If you choose to feed any vendors, we do provide vendor meals as an additional add-on to your catering.
Q: Can I bus my guests into the venue?
A: We do allow any 30-passenger or less shuttles, trolleys, or vans.
Q: Can I transition the ceremony space to the reception space following the ceremony?
A: You may certainly flip the ceremony space, but our staff is unable to direct or execute the transition. The renter is fully responsible for the moving of materials and the transition of the space.
Q: What are the rules for ceremony music?
A: Ceremony music is allowed. It is typically soft, low background music. We do not, however, provide any type of amplification for the music or officiant.